Shipping & Returns
Estimated shipping times
North America: 3-5 business days
Your item will ship within (3) three business days of receiving payment. Typically items are shipped next day. We ship Monday - Friday, except on major holidays.
>> DOMESTIC SHIPPING<<
Shipping within the United States is via USPS First Class Mail. Shipping services included are delivery confirmation and shipping insurance. We offer free shipping on jewelry items. All other items are subject to shipping fees. Items over 16 oz are shipped with either USPS standard mail or priority mail. Any item(s) in the amount of $250 or more will be shipped with signature confirmation.
>> INTERNATIONAL SHIPPING <<
We offer international shipping to a limited number of countries via USPS first class international mail service. We may consider shipping to countries not listed in our shipping profiles, and if we do, we will ONLY ship via USPS Global Express Mail Flat Rate Envelope (which includes insurance & tracking). Please contact us for rates.
International customers are responsible for any additional taxes, duty, VAT or other fees incurred on international packages. This is NOT included in the shipping price. Prices vary and payment will be required for delivery of your item. It is the responsibility of the buyer to research and pay any and all additional fees for their respective country.
Please be advised that I will not alter or misrepresent the value of the contents, nor mark a package as a "gift" on customs documents.
>> DAMAGED OR LOST PACKAGES <<
If your item was damaged during the shipping process, we must be notified within (1) one day from when it was delivered, no exceptions. We will request proof of damage via photos (of the box & items) for insurance purposes. Also, we will request that you complete an affidavit (online) for the insurance company to process the claim. This is required to complete the claim,
If your package has not shown as delivered via delivery tracking after 20 days for domestic packages and 45 days for international packages, please contact us to initiate a search via USPS. If the package has been determined as lost, seller will file a lost package claim with the insurance carrier. An online affidavit form submitted by the buyer is also required in this scenario.
In either scenario, you will be refunded once the claim has completed processing and the seller is reimbursed.
Please be advised, buyers must have a secure delivery point. Shipping insurance carriers will NOT accept claims for packages missing or stolen upon completed delivery. Once USPS makes a final delivery scan, Zephyr Vintage is not responsible for items missing from the delivery location. No refunds or reimbursement are granted in this scenario. The buyer will be responsible for filing a missing package claim with their local post office and/or reporting the theft to authorities.
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
All sales are considered final and returns are typically only granted if the item is significantly not as described. Also, items that were discounted or purchased on sale are not eligible for returns or exchanges. Buyers are responsible for thoroughly reviewing the photos and reading all parts of the description prior to purchasing. Questions are welcomed and any inquiries are normally responded to within 24 hours.
That said, our goal is for your full satisfaction. If you have any concerns about your purchase, we will make our best effort to work with you in finding a mutually acceptable resolution (see further instructions below).
Our policy is for 2 days since your purchase, with a full refund. All that we ask is for you to cover postage fee and the product must be returned in its original packaging.
Your item must be unused and in the same condition that you received it and must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as newspapers or magazines cannot be returned.
1. The buyer must communicate via email any concerns about an item purchased within THREE DAYS from delivery (as determined by delivery tracking). If the seller authorizes a return, the item must be shipped back within TWO DAYS from this agreement. It is the buyers responsibility to open the package and inspect the product in a timely manner. No returns or exchanges will be offered beyond the three day time frame. Also, if the item(s) is shipped back after the four day return period, a 20% restocking fee will be deducted from the refund.
The buyer pays all shipping costs to return or exchange an item, unless there was a significant error on our end.
Please return the item in the gift box and/or bag sent. Returns should be shipped with delivery tracking. Please provide us the tracking information following shipment. We highly recommend the purchase of insurance as buyers are responsible for the risk of loss or damage.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you need to exchange it for another item of the same price, please send us an email at
All items must be returned in the condition they were in when sent. Items authorized for a return/exchange that are received back with any altering or damage that wasn't already existing or discussed when initiating a return, will not be eligible for a refund. The item will promptly be shipped back to the buyer and considered a final sale.
A 20% restocking fee will be deducted from a refund if any items are returned without prior communication and/or if your package is returned undelivered or refused and/or if any exceptions are made and a return is granted past the 3 days the buyer has to initiate this request.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Our number one goal is to create a positive buying experience, one where you will want to return and shop with us again. However, buyers need to review all aspects of the item description and photos prior to purchasing.
We provide enlarged photos for detail. Please note that often our items will look larger in the photos than in real life. Measurements, weight (when applicable) and any other descriptive info are provided. We also mention any significant flaws or damage. All items are vintage, so there will be some level of wear (see our description of vintage in FAQ's). Also, color can vary from one computer or mobile device to another.
We welcome questions prior to purchase. Inquiries are typically responded to within 24 hours.