FREQUENTLY ASKED QUESTIONS
What is vintage condition?
These vintage items are one - of - a - kind (or few of a kind)
Due to the nature of what we sell, all items are sold in "as is" vintage condition. All items we offer range in age from 20 - 100+ years old. Therefore you can expect some level of wear. Expected level of wear is defined as minor surface scratches, nicks, tiny chips, light tarnish, fading or minor finish loss. If there is anything beyond the expected level of wear and tear from age and prior use, then we make note of it in the description and provide photographs.
What if I'd like to return an item I purchased?
Being able to return unwanted purchases is an important part of shopping online.
Please check out Shipping & Returns
When and how do you ship orders within the United States?
Items are shipped within 1-3 business days, Monday - Friday except on major holidays.
Shipping within the United States is via USPS First Class Mail. Shipping services included are delivery confirmation and insurance.
We offer free shipping on jewelry items. All other items are subject to shipping fees. Items over 16 oz are shipped with either USPS standard mail or priority mail.
Any item(s) in the amount of $150 or more will be shipped with signature confirmation.
How is my item packaged for shipping and/or do you offer gift wrapping service?
Our non jewelry items are packaged with bubble wrap, peanuts, paper or other materials to safely and securely ship your item and when needed. Most are sent in a sturdy cardboard box.
We offer gift wrapping of your purchase per your request at no extra charge. We are happy to create a beautiful package for you :}
What if my package arrives damaged or gets lost in the mail?
If your item was damaged during transit, please contact us upon delivery. To process the insurance claim, we will require proof of damage via photos (of the box & items) and the buyer must complete an online affidavit form.
If your package has not shown as delivered via delivery tracking after 20 days for domestic packages and 45 days for international packages, the seller will file a lost package claim with the insurance carrier.
In both scenarios, refunds are processed once the insurance claim has completed.
Shipping insurance does NOT cover packages missing or stolen upon completed delivery. Once USPS makes a final delivery scan, Thrifty Dreams is not responsible for items missing from the delivery location.
Can I cancel my order?
Once an order has been placed, we can only cancel the transaction if we have not yet printed up a shipping label. We ship typically within 1 day and often the same day an order has been placed.
Please look over the description and photos carefully before purchasing. Questions prior to purchase are welcomed.
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